Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Valid OSHC/OVC membership detail
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Karingal Hub Doctors is a mixed-billing practice. Most consultations are time-based and will incur private fees for patients who are not eligible under the bulk-billing criteria with a small gap fee.
Fees are payable at the time of consultation and our practice is equipped with TYRO and Medicare On-Line. These systems enable the clinic to return your Medicare rebate immediately to you in most cases.
Thank you for your assistance in this matter, if you have any questions please feel free to contact myself on 03 9790 9964.
Fees
*Fees subject to change at any time without notice. *All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice. *Other out-of-pocket fees might be applicable to: Cancellation Policy:
*After hours or weekends may not be bulk billed.
Any appointments cancelled within 2 hours of the booked appointment schedule or non-attendance of appointment, will attract a $20.00 cancellation fee to be paid on the day or the following visit.
Bulk Billing is available for eligible patients on Doctors discretion. Discounted fees may apply:
- Children under 16 years of age
- Commonwealth Concession Card holders
- DVA Gold Card holders
- Health Care Card holders
- Pensioner Concession Card holders
Practice Policies
Accepting New Patients
At Karingal Hub Doctors, we accept New Patients. Click Schedule an appointment button. Bring a valid Medicare card for Medicare rebate and a Photo ID to verify your identity. Medicare card and a photo ID is mandatory for every consultation. Same day appointments are available on most days. We recommend you to book an appointment in advance where possible. Walk -ins acceptable for medical emergencies.
Booking Appointments
Appointments may be booked in person or by calling (03) 9790 9964 Monday to Wednesday 9:00am – 5:00pm, and Thursday-Friday 9:00am – 7:00pm. Regular appointment times are 15 minutes. If you feel you need a longer appointment, please discuss this with the receptionist at the time of booking. Whilst the doctors aim to keep patients waiting time as short as possible, delays may occur.
Face to Face Consultations
We ask that if you have any respiratory, cold/flu like symptoms, to please wear a mask. We have introduced the guidelines below to protect patients from catching COVID virus and hospitalising. So, please wear a MASK if you have any respiratory, cold/flu like symptoms before entering the premises and while you are inside.
Patients with COVID Symptoms
Additional Information
Every staff member is bound by the signed privacy clause in the employment agreement. All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care. Doctors, staff and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted.
Communication Assistance
Please notify our reception team upon arrival if you require assistance with communication (e.g., a translator). A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, book online at: http://www.nabs.org.au/ or by phoning 1800 246 945.
Interpretation Service
Patients from non-English speaking backgrounds are able to contact TIS (Translator Interpreter Services) 1800 555 660 or 131450 to book an interpreter. (Private fee may apply)
Smoking Policy
This practice has a strict no-smoking policy.
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention so we can do better next time.
Your feedback is important to us. If at any time you have a concern, comment or suggestion please do not hesitate to fill in a ‘Compliment, Comment or Complaint’ form (available in Karingal Hub Doctors Waiting Room).
You can also speak to a member of the administrative or clinical team if you have any suggestions or are unhappy with the service you have received. Alternatively, you can direct any concerns to, pm@karingalhubdoctors.com.au and we will endeavor to respond within 2 business days.
Patients wishing to make their complaint to an outside source can, you may prefer to contact:
Health Services Commissioner
30th Floor, 570 Bourke Street, Melbourne, Vic. 3000.
Telephone: (03) 8601 5200 or Free call: 1300 582 113 (lines are open between 9.30am and 3.00pm, Monday to Friday)
Fax: (03) 8601 5219
www.hcc.vic.gov.au
Correspondence
Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through the secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Facsimile
Facsimiles, printers and other electronic communication devices are only accessible to doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after checking the details are correct.
Computerised Records
Specific systems have been put in place to protect the privacy, security and integrity of our patient records. All staff members are trained in computer security. IT Support oversees the maintenance and security of our computers.
Results
A follow-up appointment is usually required to receive results. Telephone advice will only be given if authorised by your doctor. Karingal Hub Doctors will attempt to contact you regarding any urgent results.
Contacting your health professional
Phone calls are not transferred to the doctors during their consultations. Phone calls to your doctor will be put through initially to the nurse if available or the nurse will return your call as soon as possible.
The nurse will then discuss any concerns with your doctor and get him/her to phone you back as required.
If your doctor has asked you to phone, please advise reception and you will be put through, or a message will be taken for the doctor to return your call as soon as possible.
Email Policy
We have recently adopted secure messaging via our clinical software. This software programs sends a secure email with a pincode. Karingal Hub Doctors take no responsibility for cyber security breaches. Verbal consents are taken at the time of consultation or new patient registration form. For all communications outside the software program which may contain sensitive data, we prefer not to communicate via email. If you request a copy of medical information, you will be asked for a fax number, postal address (for registered mail) or to pick up from the Karingal Hub Doctors.
Additional Information
Every staff member is bound by the signed privacy clause in the employment agreement. All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care. Doctors, staff and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted.
Confidentiality
All members of Karingal Hub Doctors we understand the importance of respecting confidentiality with the information they receive during their employment. Medical details will only be shared with fellow professionals outside the Practice Team with the patient’s informed consent.
Afterhours Consultations
When you need urgent medical care and Karingal Hub Doctors is closed, DoctorDoctor provides access to bulk billed in home, after hours medical care. DoctorDoctor booking lines (13 26 60) are open from 6:00 pm on weekdays, 12:00 pm Saturdays, and all-day Sundays and public holidays.
Alternatively, you may attend the Emergency Department at Frankston Hospital, Department Level 1, Building A Frankston Hospital, 2 Hastings Road, Frankston. Entry is via Gate 2 or call (03) 9784 7777 or telephone the after-hours GP helpline on 1800 022 222.
In case of emergencies, please call an ambulance by dialing 000.
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Karingal Hub Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Karingal Hub Doctors a Bulk Billing Practice?
Karingal Hub Doctors is a mixed billing practice.
We Bulk bill patients 16 and under DVA card holders, Concession and Pensioner card holders.
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on (03) 9790 9964 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (03) 9790 9964.
